We take privacy really seriously and work super hard to protect your personal details, take a look at what we do with your information and the choices you can make about how it’s collected and used…
- Why we collect this information
- What information we collect
- General Browsing
- How we collect information
- Our Cookies Policy
- Widgets and Server Logs
- How we use the information we collect
- Your choice about the information we collect
- Privacy of children who visit the site
- Information stored outside of the United Kingdom
- Updating personal information
- Questions / Changes in Policy
The Site is owned and maintained by the company "Claires Accessories UK Ltd", a company registered at the Companies Registration Office of England and Wales under the registration number 3115118, with registered office at Unit 4, Bromford Gate, Bromford Lane, Birmingham, B24 8DL, United Kingdom and with VAT registration number GB927124727 (the "Company" or "Claires").
The site includes products (the "Goods" or the "Product(s)") of "Claire's Accessories UK Ltd".
We are committed to taking reasonable steps toward protecting your privacy online and to managing your information responsibly.
WHY WE COLLECT INFORMATION
We collect personal information because it helps us deliver Products and services. For example, if you order a Product, we need to have information such as your billing address, age, Product choice, delivery information, and payment processing information. In addition, your personal information helps us communicate to you latest Products, special offers, and information and events about which you might like to hear.
We also collect your personal information to help us design and deliver Site operations, and to deliver targeted advertisements to you. We also may correlate your personal information obtained from you with information from other sources, which may help us to develop a more targeted user profile concerning you and/or your demographic information. For example, if you provide us with your personal information, we may cross-check that against information that might be otherwise available through other entities with whom we have business relationships in order to develop a more in-depth demographic profile of you. Similarly, we may process personal information to target specific items of interest to you. We know that everyone is busy, and nobody likes their email cluttered up with junk mail and as such we will only send you marketing messages if you choose to receive them from us. If you decide that you no longer want to receive our emails you can unsubscribe at any time by clicking and selecting 'Unsubscribe'.
WHAT INFORMATION WE COLLECT
The following generally describes the type of information we may collect about you.
When you shop on the Site, we will collect the information necessary to complete your order, such as your name, e-mail address, shipping address, payment information (including credit card number and/or debit card number) and billing address.
You may also choose to provide us with your gender and birth date, as well as other information that you might submit.
If you create an account, we will collect information about your purchases and payment methods, as well as the shipping addresses that you add to your address book, in order to make future shopping experiences faster and more convenient. We will use this information to process your transaction and despatch your order. Any data that is necessary to process your order is mandatory, the consequence of the refusal to provide it is that we will not process said order, on the other hand any information that is not necessary to process your order is not mandatory and the refusal to provide it has no consequence on the processing of your order.
We do not automatically collect your home address, email address, telephone number, and product preferences unless you voluntarily input this information, such as during a registration or ordering process, or when you submit questions or comments, request information, or participate in online surveys, contests, promotions or other activities.
If you do not want us to collect and process and use your personal data other than the one necessary to fulfil the contractual obligations, please abstain yourself from filling this fields in any of the above.
Even if you do not submit personal information through the Site, we gather navigational information about where visitors go on the Site and information about the technical efficiencies of the Site and services (i.e., time to connect to the website, time to download pages, etc.). This information allows us to see which areas of the Site are most visited and helps us better understand the user experience. This helps us improve quality by recognising and delivering more of the features, areas, and services our visitors prefer. In this process of gathering information, we may collect for example, domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors collectively interact with the Site.
HOW WE COLLECT INFORMATION
We collect information in three primary ways:
1. You give us information: We collect information from you when you purchase a service from us or when you interact with us about a Product or service we offer or provide. For example, you provide us when you order a Product or establish an account with us.
Cookies are bits of electronic information that a website may transfer to a visitor's computer to identify specific information about the visitor's visits to a website. The Site uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive and are used to help track clicks as you go through the pages within the Site.
Our cookies do not contain any sensitive information, such as your name, address or payment details.
OUR COOKIES POLICY
Please find below the list of cookies that we use:
|Cookie Name||Description||Session or Persistent?||Expiry Time (if persistent)||Exempt?|
|JSESSIONID||Unique user session id - used directly by FCP to handle things such as basket management||Session||Y|
|K-JSESSIONID-gdncaoo||These cookies are used to identify linked requests from a browser to ensure that the shopping cart works.||Session||Y|
|X-Mapping-gbooldlg||These cookies are used to identify linked requests from a browser to ensure that the shopping cart works.||Session||Y|
|country_iso||ISO code of the country setting of the browser||Persistent||60 Days||N|
|currency_iso||ISO of the currency code for the country||Persistent||60 Days||N|
|nextPreviousIds||Product IDs of the previous and next products if next previous functionality is used on product details screen||N|
|view_format||The number of columns of products shown on the listings page||N|
|lastCategory||last browsed category, used for breadcrumbs (may be superseded by fcp_last_category)||Persistent||31 Days||N|
|fcp_last_category||last browsed category, used for breadcrumbs||Persistent||31 Days||N|
|fcp_shopping_basket||Retains the customer's shopping basket contents between sessions. (See Basket Retention for more information about this one)||Persistent||Set as BASKET_COOKIE_MAX_AGE in seconds||N|
|currentLAT||Used by the store finder when using ‘autofind’ to store current Latitude||Persistent||7 Days||Y|
|currentLNG||Used by the store finder when using ‘autofind’ to store current Longitude||Persistent||7 Days||Y|
|_qPageNum_claires||Used to store how many pages have been visited||Session||N|
|FCP_MOBILE_LAST_CATEGORY||The last category that the customer looked at. Used in site navigation, for the 'Next' and 'Previous' buttons.|
|FCP_MOBILE_LAST_SEARCH||The last on-site search the customer did.|
|FCP_MOBILE_PRODUCT_IDS||Present but not used?|
|_qPageNum_claires||Used to store how many pages have been visited|
|Cookie Name||Party Using It|
|_qPageNum_claires_mobile||Used to store how many pages have been visited|
|Sli_basket_count||SLI count items in basket|
|Sli_currency_iso||Used by sli to detect currency iso|
|Sli_fcp_shopping_basket||Used by sli to store current basket|
|Ve interactive(id)||Used by VE interactive|
|S7.addthis.com||Used by add this for social widgets|
|Mobile_app||Used to detect if user if accessed the mobile site via app|
|Monetate||Monetate (vary from experience to experience)|
These web beacons and plug-ins are small graphic images (typically that you cannot see) or code on a website or in an email message which are used for such things as recording web pages and advertisements clicked-on by a user, or for tracking the performance of email marketing campaigns. These devices help us analyse our customers' online behaviour and measure the effectiveness of the Site and advertising. We also work with third-party service providers that help us track, collect, and analyse this information. Third-party entities with whom we have agreements may place these devices on the website and/or in e-mails to use information obtained from them such as pages viewed, items purchased, e-mails opened and items upon which you may click in e-mails. These third-party providers may also place cookies onto your computer. Those third-party cookies may enable us to obtain aggregate demographic information and user statistics about you and your preferences from these third-party sources as well as our information we have about you.
WIDGETS AND SERVER LOGS
A "widget" is generally an application that can be embedded in a web page. Widgets can provide real-time information to the page. Widgets are often provided by third-parties and we may provide widgets on the Site. Widgets may enable the third-parties that provide them to collect data about users visiting the Site. We may also obtain information shared with us through the providers of these widgets.
A web "server log" is a record of activity created by a computer that delivers certain web pages to your browser. Certain activities that you perform on the Site may record information in server logs, such as if you enter a search term into a search box located on the Site. The server log may record the search term, or the link you clicked on to bring you to the Site. The server log may also record information about your browser, such as you IP address and the cookies set on your browser.
SEARCH QUERIES ON OUR WEBSITE
We may provide you with options to search for information on the Site. If you enter information in a search query box, we may store that information and we may aggregate that information with other information we may have about the browser and/or IP address from which the search query originated.
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect in a variety of ways. Generally, using all of the above mentioned, and similar type tools, we may collect, aggregate, and use information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or you visits to our Site, the search queries you may use on the Site, whether you clicked on any advertisements, whether you have clicked on any links in any e-mails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services.
Some elements on the Site, such as any sponsored links advertising, are supplied to us by third parties under contract. We may supply some of the information we collect from you to those third parties so that they can provide those elements for display. We may share the following information with such third parties: (a) your Internet Protocol (IP) address; (b) the address of the last URL you visited prior to clicking through to the Site; (c) your browser and platform type; (d) your browser language; (e) the data in any undeleted cookies that your browser previously accepted from us; and (f) the search queries or word look-ups you submit.
YOUR CHOICES ABOUT THE INFORMATION WE COLLECT
If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us.
If you do not wish to receive e-mails about special offers, new fashion trends, contests and other promotions from us click the unsubscribe link located in our e-mails.
If you do not wish for us to share your personal information for any promotional or marketing purposes, please contact us and inform us of your wishes. Please provide enough information for us to determine the nature of your request.
PRIVACY OF CHILDREN WHO VISIT THE WEBSITE
We recognise the importance of children's safety and privacy. We do not request, or knowingly collect, any personally identifiable information from children under the age of 12.
INFORMATION STORED OUTSIDE OF THE UNITED KINGDOM
When visiting the Site your connection will be through and to servers located in the United Kingdom. All information you receive from us will be created on servers located in the United Kingdom, and all information you provide will be maintained on web servers and systems located in the United Kingdom. The data protection laws in the United Kingdom might not be the same as the laws in other countries. By using the Site and/or submitting information to us, you specifically consent to the transfer of your information to the United Kingdom to the facilities and servers we use, and to those with whom we may share your information.
UPDATING PERSONAL INFORMATION
We prefer to keep your personal information accurate and up-to-date. If you have a registered account with us would like to change your contact information, please visit ‘My Account' section and update your personal information details.
For your convenience, the Site may contain links to other websites. We are not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that we endorse or have any affiliation with the links.
We believe in providing a safe and secure experience for all of our online visitors. To that end we have implemented security measures to protect the information collected from you.
Please note that no data transmitted over the Internet or stored and utilised for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorised persons will view your information. We cannot ensure that information you share on the Site will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
QUESTIONS / CHANGES IN POLICY