Frequently Asked Questions

• Do I need to create an online account to place my order?

  We've made it super easy to place an order at claires.com, you don't have to create an account. All you have to do is checkout as a guest, that's it simple as that!

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• Can I change my order?

  Unfortunately not. However, if you no longer want your order, you can return it to receive a refund. Click here to read our Returns Policy..

• Will I get an order confirmation?

  Yes! Once you've placed an order, we'll send you a confirmation email with all your order details.

• I haven't received an email confirmation for my order.

  Not to worry! These emails can sometimes send to your junk folder, so have a look there just in case. Make sure to add us to your safe senders list to prevent this from happening again. It’s also worth checking “Order History” in your account. If you still can’t find it, it’s possible that your order was unsuccessful and you’ll need to try again.

• How do I make a complaint?

  We strive to make all our customers happy and we’re so sorry if you’re dissatisfied. If you need to make a complaint, please visit our Contact us page. We’ll do our best to help resolve any issues.

• What happens if the product I ordered isn't in stock?

  Although our system is designed to show accurate stock levels and product availability, even computers make mistakes! Thankfully, it's only sometimes. If this happened with your order, we're so sorry. We’ll send an email informing you of the cancellation asap. We apologise for the inconvenience and hope we will see you on our site again soon.

• How safe is online shopping with Claire's?

  Your safety is always a top priority. We use powerful SSL encryption technology, one of the most advanced security software available for online orders and transactions.

• Will I have to pay customs and / or import fees?

  Unfortunately, we have no control over these charges and cannot provide an estimate. Customs policies and import duties vary widely from country to country. It’s always a good idea to contact your local customs office for current charges before ordering, to avoid any unexpected fees. You are responsible for providing any information required by customs to clear the goods. Please note that we’re unable to refund any duty paid on returned faulty or unsuitable items.

• When is customer services open?

  Customer service hours are: Monday–Saturday, 9:00am–6:00pm. We're closed on Sundays, bank holidays, and national holidays.

• My promotion / discount code did not work — what should I do?

  If you’re experiencing promo code issues, make sure to check the code end date is still valid. If you’re still having difficulties, contact our customer service team. We’re always happy to help!

• What is the Claire's promotion & exclusions policy?

  Site content, including promotions and pricing, may be changed at any time. We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue any service, product, price, or promotion offered through the sites, with or without notice.

  • Errors, inaccuracies, & omissions: Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to, pricing, promotions, product descriptions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order). Find out more about our promotions & exclusions here.
  • If you are seeing a price discrepancy in your cart: Occasionally, our site needs extra time to process pricing and promotional updates. If an item in your bag does not match the price on your screen, please perform a hard re-cache of your browser by pressing ctlr+F5. We apologise for the inconvenience. If you continue to experience issues, please contact customer service at +44 (0) 345 603 6088.

• What amounts are gift cards available in?

  Gift cards are available in £5, £10, £15, £20, £25, £50, and if you're feeling generous — £100! Gift cards are only offered in GBP currency.

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• What are my statutory rights?

  We want you to always be happy with your purchase, but we know that sometimes you may want to return items. That's why we have a 28-day returns policy. In addition, by law, you have the right to cancel the purchase of an item within seven working days of the day after the date the item is delivered. To cancel your purchase within the seven-working-day cooling-off period, you will need to send the item to us, together with a letter telling us you wish to cancel. You will need to pack the cancelled item(s) securely and send them to us so that we receive it within seven working days of the day after the date that the item was delivered to you. We advise that you use a recorded delivery service for returning cancelled goods. Please note that you are responsible for the cost of returning the cancelled items to us (unless we sent you the wrong item, or the item is damaged or defective). We will issue your refund once we receive notice of your cancellation. This FAQ answer is not a complete statement of your statutory rights. For more information on your statutory rights, you should speak to your local Trading Standards office.

• Where can I find out about careers at Claires?

  Find out what it's like to work at Claire's, the jobs we offer and why people love doing them. Careers