We know most of you would rather chat on the phone to your friends or watch the latest episode of Pretty Little Liars than look through our T&Cs, but we think they’re rather important, so go on - have a little read…
Terms and Conditions of Sale and Use of this website.
PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND CONDITIONS AND YOUR ORDER FOR FUTURE REFERENCE
This page states the Terms and Conditions (the "terms") under which you may use the website located at www.claires.co.uk (the "website") and which govern our supply of goods to you.
Claires Accessories UK Ltd is a limited company registered in England and Wales under company number 3115118 and whose registered office is at Unit 4 Bromford Gate, Bromford Lane, Birmingham, B24 8DL, England.
These terms and conditions form a legally binding contract between us and you. Your acceptance of these terms and conditions is given when you purchase goods from us.
The terms & conditions contain the following sections:
- Information about the Website and the Goods
- Buying Goods
- Direct Delivery Items
- Returning Goods/Refunds
- User Comments/Reviews/Postings
- Gift Cards terms and conditions
- General terms relating to our relationship with you
- Notices and disclaimers
- Social Media Competitions Terms
- Claire's Public Liability Insurers
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the Goods or the Website please contact us here.
Information about the Website and the Goods
This section sets out some terms about information on the Website, descriptions of Goods and how you use the Website.
Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.
The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise. Personal use on a non-commercial basis may be granted upon obtaining written permission from us.
'Claire's Accessories' is a trade mark belonging to us and no licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are similar coloured without our written permission.
We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.
You should bear in mind that buying over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:
- Promotional offers and codes will differ from time to time
- The colours which are shown for the Goods on the Website will depend on many factors - including your display settings;
- All sizes and measurements are approximate;
- All Goods are subject to availability - we may not be able to supply your order;
- Any delivery estimates given on the Website or by email are estimates only;
- The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.
You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
This section sets out some terms which apply to your purchase of goods from us through the Website.
You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:
- Adding product to your shopping basket
- Checkout step 1 - login details
- Checkout step 2 - address details
- Checkout step 3 - payment details, and
- Confirmation of order
Your Order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.
On receipt of your Order, we will send you an order acknowledgement email to the email address which you provide in the order process. This order acknowledgement email will contain your Order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that your Order has been received, and is not acceptance by us of any offers to purchase goods.
We must receive full payment both of the price of the goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an order despatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order despatch email. A product which is not available will not be included in the contract for a product which is despatched.
- UK - All prices and charges are shown in UK pounds sterling (£)
- All UK prices are, unless otherwise stated, inclusive of UK VAT and other applicable UK taxes. Our VAT number in the UK is: 927124727.
- ROI - All prices and charges are shown in Euros (€)
- All ROI prices are, unless otherwise stated, inclusive of ROI VAT and other applicable ROI taxes. Our VAT number in ROI is: 9951313G
- Rest of the World - Prices and charges are shown in Euros (€) or UK pounds sterling (£) depending on the country selected
Delivery charges may apply and these will be displayed in the order process.
We may from time to time offer promotional offers on purchase made through the website.
All offers and promotions are at Claire's sole discretion and are subject to variation or withdrawal without notice.
Offers or promotions cannot be applied to previously ordered items.
Offers with a spend threshold exclude delivery charges.
All items are subject to availability at time of order.
Only one promotional code can be used per order. Any orders using more than one promotional code will be cancelled.
Voucher codes cannot be used in conjunction with any other offer
Promotional codes cannot be used in conjunction with the purchase of giftcards. Any giftcard orders with promotional codes on will be cancelled.
Note: Please be aware that orders in certain parts of Northern Ireland, Scotland and Channel Islands will not be eligible for next day delivery.
Click here to view out of area postcodes
If your goods have been despatched we will be unable to stop the delivery process but you may return any unwanted goods. Please refer to the Returns Policy.
Direct Delivery Items
We, at Claire’s, have carefully selected a range of trusted partners to offer our customer the widest product selection available online. Delivery options for each applicable product are listed on the product page, so you will be able to see the timescales before placing in your basket. Once your order is placed, your Direct Delivery products will be sent to you directly by the business that created, designed or selected it. You can order from both direct and Claire’s in the same basket and these products will be sent to you separately at no extra cost.
At this time, all orders with Direct Delivery items included are not available for Express Delivery or Click & Collect. Returns and Refunds are not available instore, they must be returned to us as detailed on your invoice when you receive your products.
UK Standard Delivery
We aim to deliver all mainland UK standard delivery orders within 3 to 4 working days.
EU / International delivery
We aim to deliver within the lead times specified for your country, however please allow for the correct amount of working days for the delivery to arrive.
During busy periods (including Cyber weekend and Christmas) deliveries may take a little longer.
ALL mainland UK deliveries will be made between 07:00 and 21:00 Monday-Saturday (excluding Sundays and Bank Holidays)
We are unable to deliver on Bank Holidays – so please allow an extra working day for orders sent by Standard Delivery during UK Bank Holidays.
- Our standard delivery service is UK wide with the exception of those addresses listed under the Delivery information page on the website.
- Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take up to two working days longer.
We also deliver to the Channel Islands; please see Delivery information for lead times.
International Delivery Services
Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary from country to country.
In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.
Delivery may be delayed by local customs because of this but unfortunately this is out of our control.
To see a list of countries that we deliver to and the service(s) we provide please see our Delivery page.
We will begin our missing parcels procedure if your order fails to arrive within:
- 10 working days of despatch (UK only)
- 20 working days of despatch (EU & International)
Please notify us if you have not received your parcel after the above time frames, then we can investigate your claim as quickly and efficiently as possible.
Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our Customer service team and asked to provide an alternative delivery location for future orders.
Take care when entering your delivery address as we cannot be held responsible for any non-delivered parcels if the address information was not entered correctly.
Please see our Returns Policy for full details of return options
User Comments, Reviews and Postings
We may provide user comment areas, message boards or other interactive areas on the site ("User Forums") to give select users of the site a forum to express their opinions and share their ideas, information, materials and other user-generated content (each "User Content").
Rights you grant us - Whenever you send, post, upload or otherwise make available User Content on a User Forum or elsewhere on the Site or directly to Claire's (including by text message or email) you (1) grant Claire's an irrevocable, worldwide, non-exclusive, perpetual, fully sub-licensable and assignable, royalty free licence to use, exploit, reproduce, modify, translate, incorporate into other works, create derivative works from, publish, broadcast and perform that User Content and your name, voice, likeness and other identifying information in connection with that User Content via any media now known or later developed, without any compensation to you and (2) waive all of your moral rights in that User Content to the fullest extent permissible by law, even if the User Content is altered or changed in a manner not agreeable to you. You further authorise Claire's to publish your User Content in a searchable format that may be accessed by users of the Site and the Internet.
No Responsibility - We are not responsible for and we do not endorse, the User Content posted in User Forums or elsewhere on the site.
Pre-screen/Monitor - We retain the right (but not the obligation) in our sole discretion and for any reason, to pre-screen, monitor, edit, and refuse to accept, post, remove or move any User Content. If your User Content contains offensive, indecent or otherwise objectionable content or infringes on the rights of any third parties, you may bear legal responsibility for that User Content. You agree that Claire's has no obligation to monitor or enforce your intellectual property rights to your User Content, but has the right to protect and enforce its and its licensees' licensed rights to your User Content.
No unsolicited material - Claire's does not accept unsolicited materials or ideas and takes no responsibility for any materials or ideas so transmitted.
Representations you make to us - You are solely responsible for all of your User Content. By submitting a User Content you represent and warrant to Claire's that each User Content is (1) not confidential and that you have all the necessary permissions to submit such User Content and (2) does not infringe upon, misappropriate or violate the rights of any third parties, including, without limitation, any intellectual property rights, rights of publicity or privacy or any other proprietary rights.
No obligation to use - You agree and understand that we are not obliged to post, keep or use your User Content.
Security - You acknowledge that submissions of User Content may not be secure and you should consider this before submitting any information to Claire's.
This Site may offer features and services that are available to you via your mobile phone or other mobile device. These features and services may include, without limitation, the ability to upload content to the Site, receive messages from the Site, download applications to your mobile phone or access the Site features (collectively the "Mobile Features"). We may charge for Mobile Features and these charges will be disclosed prior to completion of registration for the Mobile Feature. Also, standard messaging, data or other fees may be charged by your carrier. Your carrier may restrict or prohibit certain Mobile Features and some Mobile Features may be incompatible with your carrier or mobile device. As applicable, instructions on how to opt out of Mobile Features will be disclosed in connection with Mobile Features.
Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, audio or video recordings, computer software and games, magazines, toiletries and cosmetics, or pierced earrings. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you. So please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of not less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds etc.
For full details of your rights under the Regulations, please contact your Citizens Advice Bureau or a Solicitor.
Full details of how to return goods can be found in the RETURNS section.
Additional Delivery Charges Saturday, Express delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.
Once activated, the Claire's Gift Card is redeemable for full or part payment of products in Claire's stores in the UK or ROI and Online www.claires.co.uk, dependant on where they were purchased from. I.e. Gift cards purchased from the UK can only be redeemed in the UK stores.
- Gift cards purchased for ROI can only be redeemed in ROI stores
- Gift Cards may not be used in concessions. The amount of your purchase will be deducted from the balance on the card.
- Gift Cards cannot be used in conjunction with a discount code. Any orders with a discount code and giftcard will be cancelled.
- Gift Cards cannot be refunded, exchanged for cash or vouchers once purchased and activated.
- Stores can accept multiple Gift cards as payment.
- Online - Only 1 Gift card can be used as payment for a single transaction.
Please treat your Gift Card as cash, Claire's cannot be responsible for lost, damaged or stolen cards and cannot be replaced. The minimum amount to activate or top up a Gift Card is £1, or in the case of Gift Cards issued in the ROI €1 and the maximum card limit is £100, or in the case of Gift Cards issued in the ROI €150. Gift cards can be topped up at any till point in store by informing the sales advisor of the amount to be added. Gift Cards are not for resale.
Your Gift Card balance may be checked in store or by our Customer services team.
All refunds of goods or services purchased with your Gift Card will be made in accordance with Claire's refund policy. This does not affect your statutory rights.
If you have made a mistake on your order, please contact Customer Services and we will do our best to rectify the problem.
Gift Cards expire 2 years from its last use. Any balance remaining will be reduced to nil and forfeited.
Claire's reserves the right to amend these terms and conditions and any such change will be effective once included in the text of the terms and conditions published on www.claires.co.uk in relation to gift cards. You should check the terms and conditions posted on www.claires.co.uk periodically to ensure that you are aware of and comply with the current version.
General terms relating to our relationship with you
This section sets out some general terms that govern our relationship with you and purchases by you.
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.
Claire's reserves the right to terminate your access to and use of the Site and any of its features in its sole discretion, without notice and liability, including, without limitation, if Claire's believes your conduct fails to conform to these Terms or any Additional Terms.
Claire's also reserves the exclusive right to modify, withdraw, suspend or discontinue, temporarily or permanently, at any time and from time to time, any materials, information or content available on the Site, without limitation, in whole or in part, including the cessation of all activities associated with the Site, with or without notice. You agree that Claire's will not be liable to you or to any third party for any modification, suspension or discontinuance of the Site or any part thereof. Claire's also reserves the right to charge for use of the Site, in whole or in part, and to change its fees from time to time in its discretion.
Notices and disclaimers
These notices and disclaimers govern your use or our website, www.claires.co.uk
We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of it or put on it except as specifically agreed with us in any further agreement we may make with you in writing.
We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.
Nothing in the above exclusions affects your statutory rights as a consumer.
All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either us or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.
You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non commercial use.
You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use.
You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other). You may not frame or link to the website or any part of it without our express permission.
The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions, or of any term of these terms and conditions, will be governed by the law of England and Wales. The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website. This does not prevent residents of Northern Ireland, Scotland or Europe from starting proceedings in their local courts.
Nothing under these terms and conditions affects your statutory rights.
Waste Electrical & Electronic Equipment (WEEE) Regulations are now UK and ROI Law
In the past, most waste electrical and electronic equipment and batteries have ended up in landfill sites, where the toxic materials some of them contain can put communities at risk.
The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis. There is a bin for small batteries in your local store. Local authority/civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free.
If you purchase a new electrical or electronic item from Claire’s you may dispose of an equivalent old item free of charge at any of our stores in the UK or ROI, subject to the following conditions:
- The item disposed of must be of the same type or perform an equivalent function as the one purchased
- The item disposed of must not pose a health and safety risk to our staff
- Old items can be returned up to 28 days from the date of purchase in the UK and 15 days from the date of purchase in the Republic of Ireland
- When returning an old item, proof of purchase of a new item must be provided by means of a receipt
- This service only applies to householders, business customers are excluded
Claire's have registered with an approved compliance scheme in order to ensure our role in contributing to proper management of WEEE and our EEE Producer registration number is WEE/CJ0080UV for the UK and 377WB for the ROI scheme.
Please note that products bearing a crossed out wheelie bin symbol should not be disposed of as municipal waste and need to be kept separate from other waste to avoid potential harmful effects on the environment and human health as the result of the presence of harmful substances in Waste Electrical and Electronic Equipment (WEEE)
All winning entrants submit to being included in future marketing collateral, limited to publishing their name and mutually agreeable photographs, to promote the Prize Draw and Claire's Accessories UK Ltd.
Social Media Competitions Terms
To enter, simply follow entry instructions online at any of the pages listed below. You must enter by date stated and follow instructions stated.
Summary of the prize details will be highlighted in the post on the relevant social media site. Full details can be obtained by emailing firstname.lastname@example.org with 'Terms' in the subject line.
Only one entry per person can be submitted. No bulk entries or entries from third parties will be accepted. Unless stated otherwise.
NO PURCHASE NECESSARY.
If you are under 13 we will ask for a parent or guardian email address and we will email them asking for written permission in order for you to receive the prize.
The winner's entry name maybe posted online social media sites. Prizes are drawn at random from all entrants. Prizes that require a specific answer to a question or task to complete will be drawn from correct entries. We do not accept responsibility for entries which we do not actually receive, or for any entries which are lost, delayed or become corrupted during electronic transmission. Even if you have proof that you have submitted an entry, this will not constitute proof of receipt by us
The promoter's decision is final and no correspondence will be entered into. We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity.
This promotion is not open to employees of Claire’sor their families, associated agents or anyone connected with the promotion.
We reserve the right to modify these Terms and Conditions at any time.
Entries are open to all residents of the United Kingdom, Northern Ireland, France, Germany, Spain, Switzerland, Austria, Belgium, Poland, Portugal, Netherlands, Republic of Ireland, Italy, Czech Republic, Hungary and Luxembourg, except for employees of Claire’s, it’s parent and sister companies, and their families or anyone else professionally connected with this promotion.
The Prize Draw is operated by Claire’s Accessories UK Ltd of Unit 4, Bromford Gate, Bromford Lane, Erdington, Birmingham, B24 8DW, referred to in these Terms and Conditions as “we”, “us”, “our”, or “Claire’s” according to the context.This is a Prize Draw and these terms and conditions are subject to and governed by English law. By submitting your entry you agree to comply with these Terms and Conditions. If you do not comply with them, your entry may be disqualified from the Prize Draw.
Claire's Public Liability Insurers are:
XL Insurance Company Ltd
70 Gracechurch Street
Phone +44 (0) 20 7933 7036, Fax +44 (0) 20 7469 1033